AC out in the heat? Same-day service during business hours, after-hours emergency response by phone. Firefighter-owned. License TACLA88971E.
Call 936-661-9123 Now Request ServiceWhen the outdoor temperature hits triple digits and humidity stays north of 70 percent, a non-cooling AC stops being an inconvenience and starts being a health risk - especially for elderly residents, infants, and anyone with respiratory conditions. Walker, Madison, San Jacinto, Leon, Montgomery, and Brazos County summers run hot and long, and we built our emergency response around that reality.
Call 936-661-9123. The dispatcher confirms your address, the symptom, and an arrival window. The technician calls when they are 15 minutes out. If the part is on the truck, the repair usually happens on the spot.
Use this checklist to decide whether to call now or wait until business hours:
If your symptom is on this list, call 936-661-9123 - do not wait.
Donnie Ginsel's background as a firefighter shapes how we run emergency response. The dispatcher you reach is local, not a national call center. The technician who arrives is the same one who answers the phone if you call back. The diagnostic is symptom-driven, not script-driven.
What that means in practice:
Same-day emergency AC service is available in:
If you are outside the ring, call 936-661-9123 anyway. We take many calls case by case across the broader East Texas / Brazos Valley region.
The diagnostic flow is the same on every call. Here is what happens when you call:
Emergency service starts with a diagnostic fee that covers the trip and the symptom-based testing described above. The fee is disclosed on the phone before dispatch so there are no surprises. Repair costs vary by problem:
Watch our specials & coupons page for promotional offers, and see the financing page for major-repair financing options through our finance partners.
Yes. Ginsel Heating & Air offers same-day service during business hours (Monday-Friday, 8 AM to 5 PM) and after-hours emergency service by phone. Call 936-661-9123 to confirm availability for your specific situation.
Response time depends on call volume and where you are in the service area. In Huntsville and the immediate ring, same-business-day arrival is typical when you call before noon. For after-hours emergencies, the on-call technician returns the call quickly and provides an arrival window before dispatch.
Total loss of cooling during extreme heat, smoke or burning smell, water leak from the indoor unit, ice on the refrigerant line, breakers that trip repeatedly, a compressor that hums but will not start, and refrigerant hissing all qualify. Use the checklist above if you are not sure.
After-hours emergency calls carry a standard diagnostic surcharge to cover dispatch costs. Same-business-day emergency service during regular hours is billed at our standard rate. Maintenance plan members do not pay the after-hours surcharge during the season their covered equipment is running.
Most common causes: refrigerant loss from a slow leak, dirty or frozen evaporator coil, failing capacitor, tripped condensate float switch, thermostat in the wrong mode, or duct leakage into the attic. Our diagnostic walks through these in order. See the full diagnostic guide for what to check yourself before calling.
Yes. We service most residential and light commercial AC brands including Armstrong Air, Lennox, Trane, Carrier, Goodman, Rheem, York, Bryant, and others. We are an Armstrong Air Pro Team Dealer for new installations and warranty work.
Turn the system off at the thermostat (running a struggling system can compound damage), check the breaker once and reset it if tripped, and close blinds on south and west-facing windows. Do not keep cycling power on a system that smells like burning or shows smoke - call us immediately.
The fastest path to a technician is the phone. Call 936-661-9123 and tell the dispatcher what is happening; if no one is in front of you, leave a detailed message and the on-call technician returns the call. You can also fill out the form on our contact page.
We offer specials to help you get the service you need for a little less.